Refund policy
Last updated: November 2026
Who handles refunds
GlowU subscriptions are sold by Peter Holzhauer, trading as GlowU, a sole proprietorship (eenmanszaak), KVK 42216064. Payments are processed by Stripe and VAT is charged where applicable. We handle all refund requests via hello@glowuapp.com.
Free trial
Your subscription starts with a 3-day free trial. Cancel before the trial ends and you pay nothing.
EU and UK right of withdrawal
EU and UK customers have a 14-day right of withdrawal from their first paid subscription and receive a full refund on request within that period.
Other refund requests
Outside that right of withdrawal, you can request a refund within 14 days of any charge. We review requests fairly and handle approved refunds ourselves. This policy does not limit your statutory rights.
Cancelling your subscription
Cancelling stops future renewals. You keep access until the end of the paid period.
How to request a refund
Email hello@glowuapp.com with your account email, charge date and reason for the request.