Terms & cancellation
Last updated: November 2026
Who we are
GlowU (https://glowuapp.com) is a sole proprietorship (eenmanszaak) of Peter Holzhauer, based in the Netherlands. By using the app you're contracting with Peter Holzhauer, trading as GlowU.
Contact: hello@glowuapp.com
KVK: 42216064
Who you're buying from
GlowU is an AI glow-up coach for adults (18+). Your subscription is sold by Peter Holzhauer, trading as GlowU, a sole proprietorship (eenmanszaak), KVK 42216064. Stripe processes payments securely. We are responsible for applicable VAT, invoices and refunds; Stripe is not our merchant of record.
Free trial
New subscribers get 3 days free. You enter your payment details to start the trial, but nothing is charged during it. If you don't cancel before the trial ends, your subscription starts and you are charged on the date shown before checkout and in Account.
Prices and renewal
€7.99 per month or €39.99 per year, including VAT where it applies (taxes can differ by country and are shown at checkout). Your subscription renews automatically at the end of each period until you cancel. If you switch plan during the trial, nothing is charged until the trial ends; switching on a paid plan is prorated.
Cancelling
Cancel anytime in Account → Subscription → Cancel subscription, in one tap. You won't be charged again and you keep full access until the end of the trial or the period you already paid for. You can also cancel from the billing page under "Manage subscription", or by emailing hello@glowuapp.com. Deleting your data in Account cancels your subscription straight away.
Refunds and your right of withdrawal
If you live in the EU or UK, you have a 14-day right to withdraw from your first paid subscription. Request a full refund by emailing hello@glowuapp.com within that period. Other refund requests can be made within 14 days of any charge and are reviewed fairly by us. See our refund policy for full details.
What the app does — and doesn't
Results, previews, plans and coach answers are created by AI and shown only to you. Photos are processed by our AI provider only to create your personal tips, never used for training and never sold. They are estimates and suggestions for realistic changes (hair, grooming, skin, fitness, posture, style), not medical, dental or psychological advice. See a doctor, dentist or dermatologist for health concerns.
Fair use
GlowU is for your own photos only, taken with the in-app camera. Usage limits (for example 20 AI previews a month and 30 coach messages a day) keep the service fast and affordable for everyone.
Contact
Questions about the app: hello@glowuapp.com. Questions about a charge, invoice or refund: hello@glowuapp.com. How we handle your data: privacy policy.